Benefits:

401(k)
Company parties
Employee discounts
Paid time off
Training & development

Job Summary:

The Client Success Coordinator is an integral member of the Smart Technology production team. The position works at our offices on the west side of Kalamazoo. They support our Project and Service Managers and are responsible for scheduling, directing, organizing, and controlling project/service activities. Their primary responsibility is to keep the project and all related processes running smoothly. To put it another way, they must be good at wrangling cats and spinning plates. Executive assistant and Project Management experience is a plus.

Responsibilities:

Develops the project and service schedule, making certain that all scheduling conflicts are resolved, and the calendar is full!
Prepare and update project organization and communication charts.
Track the progress of work being performed.
Track & manage change notices and change orders
Effectively, accurately and timely communicate relevant project information to the client and project team
Keep all parties timely informed about project/ service status and any issues.
Effectively field service requests to remote tech support or schedule on-site service.
Communicate with Purchasing and Warehouse staff on material availability.
Communicate ideas for improving company processes with a positive and constructive attitude.
Other duties as assigned

Minimum Job Requirements:

Must have expertise in scheduling
Must have skills of adaptability,
Must be versatile with administrative duties
Requires excellent communication and facilitation skills
Self-motivated, task-driven
Excellent problem-solving skills
Good client management and goodwill-building ability.
Effective time management and logical decision-making ability.
Capacity to handle pressure.
Strong focus on quality.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Smart Home Integration offers a tremendous growth opportunity for a variety of skill sets including sales, technician, project management, operations and more.

According to CEDIA, the global trade association for the home technology industry, the most recent 2021 Integrated Home Market Analysis reports the estimated value of the integrated home market at $20.1B. Categories experiencing the most growth include lighting, motorized shades, lighting control, and networking. Smart Home Integrators offer careers in sales, operations, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service. If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills, and most importantly, gain success in a field that rewards ambitious hard workers, a Smart Home Integration opportunity is for you!

Benefits of working in Smart Home Integration

Opportunity for Growth

If you want a responsible and engaging position in a fun environment, why not choose the Smart Home Integration sector. With the proper training and career road map, you can write your own ticket!

Gain In-Demand Skills

As consumers focus on improving and connecting their lives at home, growth in the smart home sector is booming.

(if you already have a resume on Indeed)